ASP Forum
Support for a Client's Outsourcer
"Several of our customers have asked to transfer their software
licenses to an outsourcer, which we don't mind doing. But our customers
deal with sensitive legal data, and we're not comfortable talking to a
third party (especially when there's no regular contact person) about
that data during support calls. How can we protect ourselves and our
clients from security breaches?"
—Paul from Portsmouth
[Any advice on this question? Please send an email to
membership director Jane Farber at jfarber@asponline.com, and we'll
post your feedback.]
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