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www.ASPonline.com |
ASP Forum
Managing Phone Coverage
"I have about 50 support reps, and we've been using a central
Microsoft Outlook calendar to keep track of which reps are
supposed to be providing phone coverage during the day. As you
can imagine, a merged calendar for 50 people can get really
cluttered. Can anyone suggest an inexpensive, easy-to-use
alternative for managing staffing levels?"
—Donald from Denver
Donald—
Have you tried Excel? You can automate it such that it can
generate weekly or monthly. It can also be programmed to
manage on-call (overnight/weekend) coverage.
—Barbara Gallinaro
Sr. Director Integration Services &
Operations
TNS Media Intelligence/Cymfony
Blog: www.influence2.com
www.cymfony.com
[If you have any other advice on this question, please send an
email to membership director Jane Farber at jfarber@asponline.com,
and we'll post your feedback.]
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