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www.ASPonline.com |
ASP Forum
Tracking bug fixes for customers
"When we send a bug report to our developers, they're supposed to
enter status information in our case management system so we can
send progress reports to our customers. Of course, most of the time
they 'forget' to update the system, so everyone gets annoyed and
my support team looks like we're not following up. How can we fix
this problem?"
—Victor from Vancouver
[Any advice on this question? Please send an email to
membership director Jane Farber at jfarber@asponline.com, and
we'll post your feedback.]
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