User Perspectives

19 07, 2023

Support Resources Don’t Fall From The Sky

By |Categories: ASP, ASP Blog, Customer Experience, Customer Satisfaction, Customer Success, Support, User Perspectives, User Wants and Needs|Tags: , , |

It's obvious that support needs resources. What is not so obvious is how to get them. It is the support leader's primary job to get resources for their organization.

21 06, 2023

Mastering the Large Language Models(LLMs) Landscape: 5 Considerations for Customer Support Leaders

By |Categories: ASP, ASP Blog, Customer Experience, Customer Satisfaction, Customer Success, Support, User Perspectives, User Wants and Needs|Tags: , , |

It took Facebook a total of 4.5 years to hit the 100 million users mark. WhatsApp and Instagram achieved that feat in 3.5 and 2.5 years respectively.

21 06, 2023

Self-Service Rules, Most of the Time

By |Categories: ASP, ASP Blog, Customer Experience, Customer Satisfaction, Customer Success, Support, User Perspectives, User Wants and Needs|Tags: , , |

In today's world, self-service rules. Most people want to do everything on their smartphones. With minimal effort. They demand a great experience while doing these things.

22 06, 2022

Issue Resolution Should be the Beginning and Not the End!!

By |Categories: ASP, ASP Blog, Customer Experience, Customer Satisfaction, Customer Success, Support, User Perspectives, User Wants and Needs|Tags: , , |

It’s pretty natural that Customer Success representatives or teams celebrate once an issue is resolved. Customers also tend to relax because the service or the software is restored and back to being operational.

14 08, 2019

Improve Customer Experiences by Understanding What Users Want and Need

By |Categories: ASP, Customer Experience, Customer Satisfaction, Support, User Perspectives, User Wants and Needs|Tags: , , , , , , |

The ability for a service organization to maintain an acceptable level of customer satisfaction and deliver a reasonable customer experience begins with a company’s understanding of what its customers need, want, and expect. When customer expectations are not well known or more importantly not managed – the instances of dissatisfaction will rise. This article describes the factors that affect customer satisfaction and experience levels.

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