Customer Success

19 07, 2023

Support Resources Don’t Fall From The Sky

By |Categories: ASP, ASP Blog, Customer Experience, Customer Satisfaction, Customer Success, Support, User Perspectives, User Wants and Needs|Tags: , , |

It's obvious that support needs resources. What is not so obvious is how to get them. It is the support leader's primary job to get resources for their organization.

21 06, 2023

Mastering the Large Language Models(LLMs) Landscape: 5 Considerations for Customer Support Leaders

By |Categories: ASP, ASP Blog, Customer Experience, Customer Satisfaction, Customer Success, Support, User Perspectives, User Wants and Needs|Tags: , , |

It took Facebook a total of 4.5 years to hit the 100 million users mark. WhatsApp and Instagram achieved that feat in 3.5 and 2.5 years respectively.

21 06, 2023

Self-Service Rules, Most of the Time

By |Categories: ASP, ASP Blog, Customer Experience, Customer Satisfaction, Customer Success, Support, User Perspectives, User Wants and Needs|Tags: , , |

In today's world, self-service rules. Most people want to do everything on their smartphones. With minimal effort. They demand a great experience while doing these things.

22 06, 2022

Issue Resolution Should be the Beginning and Not the End!!

By |Categories: ASP, ASP Blog, Customer Experience, Customer Satisfaction, Customer Success, Support, User Perspectives, User Wants and Needs|Tags: , , |

It’s pretty natural that Customer Success representatives or teams celebrate once an issue is resolved. Customers also tend to relax because the service or the software is restored and back to being operational.

9 03, 2022

The Support Experience

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

ASP is partnering with SupportLogic to help them with their upcoming event SXLive. This conference will be virtual on April 5-7, 2022. The focus is on the Support Experience, something that we believe is of vital importance in this subscription economy for technology (and other) products and services.

11 01, 2022

ASP , TSANet, & FT Works-Leaders Workshops

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

ASP, TSANet and FT Works today announced remote workshops for Support Leaders. There will be six sessions over six consecutive weeks, February 24, March 3rd, March10, March 17, March 24, and March 31, 2022. Registration is now open.

27 12, 2021

ASP , TSANet, & FT Works-Support Engineers Workshops

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

ASP, TSANet and FT Works today announced remote workshops for Technical Support Engineers. There will be three two-hour sessions over three consecutive weeks, February 17, 24, & March 3rd.

2 06, 2021

The Power of Communities

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

28 04, 2021

You Need Excellent Self-Support for Your Digital Transformation

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

11 10, 2020

Customer Success + Support: A Natural Partnership

By |Categories: ASP, ASP Blog, Customer Success, Support|

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

Title