Support Resources Don’t Fall From The Sky
It's obvious that support needs resources. What is not so obvious is how to get them. It is the support leader's primary job to get resources for their organization.
19 07, 2023
21 06, 2023
Mastering the Large Language Models(LLMs) Landscape: 5 Considerations for Customer Support Leaders
It took Facebook a total of 4.5 years to hit the 100 million users mark. WhatsApp and Instagram achieved that feat in 3.5 and 2.5 years respectively.
21 06, 2023
Self-Service Rules, Most of the Time
In today's world, self-service rules. Most people want to do everything on their smartphones. With minimal effort. They demand a great experience while doing these things.
27 03, 2023
ASP Best Support Websites of 2023
Each year ASP awards the best support websites. We have been doing this for 26 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.
11 08, 2022
ASP Announces Best Support Websites of 2022
Al Hahn, Executive director of the Association of Support Professionals (ASP) today announced the winners of ASP's Best Support Websites 2022 competition.
22 06, 2022
Issue Resolution Should be the Beginning and Not the End!!
It’s pretty natural that Customer Success representatives or teams celebrate once an issue is resolved. Customers also tend to relax because the service or the software is restored and back to being operational.
14 04, 2022
ASP Best Support Websites of 2022
For the past 24 years ASP has audited support websites. Each site is scored by five independent judges in 22 different areas.
9 03, 2022
The Support Experience
ASP is partnering with SupportLogic to help them with their upcoming event SXLive. This conference will be virtual on April 5-7, 2022. The focus is on the Support Experience, something that we believe is of vital importance in this subscription economy for technology (and other) products and services.
11 01, 2022
ASP , TSANet, & FT Works-Leaders Workshops
ASP, TSANet and FT Works today announced remote workshops for Support Leaders. There will be six sessions over six consecutive weeks, February 24, March 3rd, March10, March 17, March 24, and March 31, 2022. Registration is now open.
27 12, 2021
ASP , TSANet, & FT Works-Support Engineers Workshops
ASP, TSANet and FT Works today announced remote workshops for Technical Support Engineers. There will be three two-hour sessions over three consecutive weeks, February 17, 24, & March 3rd.