Deadline for entries is Friday, May 20th, 2022.
We have made several changes in how we process awards entries. Please read these instructions carefully and review the FAQ section of the ASP Awards pages https://asponline.com/awards/awards-faqs/
Electronic entry submission: You may submit a longform entry without an essay or entry essay and short entry form. The essay must consist of two single files, and must be in PDF format and in a Word document, which we will need in case your entry wins and is published in The ASP Best Support Websites report. By submitting, you give us permission to publish your essay or entry information, should your site be declared one of the winners for 2022.
File transmission: Please use our online entry or email the PDF and Word files to firstname.lastname@example.org.
Entry length: Most of the The online entry questions may be answered in a paragraph. Your essay (if you choose to send one) may not be longer than 12 pages (including a cover page). Please do not submit both the online entry form and an essay. Screen shots and other graphics should be embedded in the text and should be large enough to be easily read. Please save images at high resolution (200 dpi or better).
Color: Your entry/essay should use color images.
Cover page: Your entry form should include the following information: Company name, complete URL of support site, username and password (if required), name and e-mail address of person submitting the entry essay. If the site is password-protected, please assign a temporary password or access rights for the competition judges (see above). Access rights should not expire before August 31.
Essay contents: The entry or essay helps give the judges a better understanding of the background and context of your site. Where possible you should include links to an onboarding video or site overview video, but do not include video files as they are too large.
- If you submit an essay, please describe the single largest challenge you faced in implementing the current version of this site. Possible topics include problems of technology, project management, team organization, site design, budget constraints, promotion, special customer needs, etc. In addition, describe how you overcame this problem, what metrics you used to measure your results, and what lessons you learned that would help other support site developers.
- In a separate section of the essay, identify and describe three key features of your site that the judges should look at most carefully.
- Note that the essay contents must be substantially original, not used as part of a previous submission.
- Please note that there are two areas based on your essay the directly affect your scores. They are explained in the last two sections of the scoring.