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   The Awards
Call for Entries
2009 Awards

Entries for the 2009 awards competition may be submitted starting in January.

Deadline for the 2009 awards competition is Friday, March 6.

Scoring Criteria
FAQ
Why Enter?
Entry Form

The 2008 Entry Form and Scoring Criteria above will be updated for the 2009 competition in late January. Only dates will change; content will not change and 2008 forms may be reliably used as guides for 2009.

The Judges

2008 Judges
Info for Judges


The list of 2009 Judges will be posted in late January.

SATISFACTION
GUARANTEED

"The Year's Ten Best Web Support Sites" comes with an unconditional guarantee: If you're not satisfied with the book for ANY reason, just send your copy back and we'll issue a prompt refund.
No questions asked.
    ASPonline.com  >  Web Support Awards

2008 edition on sale now 
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If you're upgrading your Web support site, you know how tough it is to find examples of best practices, metrics, design guides, or even hints about what other developers are trying to do these days.
You want to spend your budget implementing great new ideas—not wrestling with old problems other people have already solved.
The good news is, there's a wonderful source of helpful information—a 146-page report called "The Year's Ten Best Web Support Sites." Published by the Association of Support Professionals, the ASP's annual "Best Sites" report is full of metrics and behind-the-scenes advice about how technology companies have taken good sites and made them much, much better.

Browse this book and you'll get a guided tour of each site's most important features, complete with detailed screen shots that show exactly how key elements have been implemented (many of these sites are password protected, so the general public never sees them). And you'll hear each site's developers explain their development strategies, the challenges they overcame, and the reaction they got from customers.

Moreover, these sites truly define "best practices" in Web support. They've been chosen by a rigorous review process that looks at 25 different performance metrics, including usability, design, knowledgebase implementation, interactive features, use of technology, customer experience, overall strategy, and much more.
"The Year's Ten Best Web Support Sites" is full of the kind of data you need to forecast call deflection rates and keep complex projects on track. But perhaps the greatest value you'll get from these top support sites is the fresh perspectives they can bring to your site enhancement process. Support managers often pass around a copy of the "Ten Best Sites" book among team members until it's falling apart. "People find new ideas and become advocates," one manager says. "They go off and do more research on their own, and then we really get the juices flowing."

If you'd like to get your own creative juices flowing, click here to see a secure order form. We'll rush a copy to you, and you'll quickly discover a new world of ideas and insights about great Web support!

  Order  


   The Winners

2008 Winners

OPEN DIVISION
  • Check Point
          Software
          Technologies
  • Cisco Systems
  • Dell
  • Intuit
  • Juniper Networks
  • McAfee
  • Mentor Graphics
  • Novell


  • SMALL COMPANY DIVISION
  • Articulate
  • MadCap Software



  • THE WEB SUPPORT
    Hall of Fame
    These Hall of Fame sites have been judged among the ASP's "Ten Best Web Support Sites" for at least four years:

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     Dell

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     Cisco Systems

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     Cognos
     McAfee

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     Consona (M2M)
     H-P ITRC
     Microsoft
     Novell
     Symantec
     think3