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The Awards
2015 Awards

Deadline for the 2015 awards competition is Friday, March 6.

2015 Winners

  • Cisco Systems
  • Dell
  • Intel Security
  • Mozy
  • Oracle MOS
  • Oracle Cloud
  • Red Hat

  • Aconex
  • Jive Software

  • The Judges


    "The Year's Ten Best Web Support Sites" comes with an unconditional guarantee: If you're not satisfied with the book for ANY reason, just send your copy back and we'll issue a prompt refund.
    No questions asked.  >  Web Support Awards
    If you're fine tuning your support site, you know how tough it is to find examples of best practices, metrics, design guides, or even hints about what other developers are trying to do these days.
    You want to spend your budget implementing great new ideas—not wrestling with old problems other people have already solved.
    The good news is, there's a wonderful source of helpful information—a 126-page report called "The Year's Ten Best Web Support Sites." Published by the Association of Support Professionals, the ASP's annual "Best Sites" report is full of metrics and behind-the-scenes advice about how technology companies have taken good sites and made them much, much better.

    Browse this book and you'll get a guided tour of each site's most important features, complete with detailed screen shots that show exactly how key elements have been implemented (many of these sites are password protected, so the general public never sees them). And you'll hear each site's developers explain their development strategies, the challenges they overcame, and the reaction they got from customers.

    Moreover, these sites truly define "best practices" in Web support. They've been chosen by a rigorous review process that looks at 25 different performance metrics, including usability, design, knowledgebase implementation, interactive features, use of technology, customer experience, overall strategy, and much more.
    "The Year's Ten Best Web Support Sites" is full of the kind of data you need to forecast call deflection rates and keep complex projects on track. But perhaps the greatest value you'll get from these top support sites is the fresh perspectives they can bring to your site enhancement process. Support managers often pass around a copy of the "Ten Best Sites" book among team members until it's falling apart. "People find new ideas and become advocates," one manager says. "They go off and do more research on their own, and then we really get the juices flowing."

    If you'd like to get your own creative juices flowing, click here to see a secure order form. We'll rush a copy to you—and you can discover for yourself what world-class Web support looks like.


    2015 edition is
    available now


    "Excellent work... Lots of good content that I refer to frequently."
    —Eric Ornas, Vice President of Operations, Satori Labs

    "We're a fan of your hard metrics... an extremely professional and valuable analysis that we will use every year as a benchmark and a source of new ideas for systems and initiatives."
    —John Lum, Web Support & Operations Manager, National Instruments

    " impressed with the book that we want copies for all of our staff."
    —Christine Egli, SupportNet Web Site Product Manager, Mentor Graphics

    "This publication has been really helpful for us as we've grown in the past couple of years. Keep up the good work!"
    —Tim Ramas, VP Support Services, InfoTronics

    "Very insightful and relevant to our strategic direction."
    —Lisa Meyer, Sr. Manager of eSupport, Gateway

    "In our eCustomer Support course, the winners described in the book are analyzed by student teams and serve as the basis for development of actual eSupport plans."
    —Will O'Brien, Adjunct Professor, Bentley College