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2016 Technical Support Salary Survey

Publication date: 6/2016

Executive Summary

Each year ASP conducts a salary survey of support jobs. This year, we partnered with Service Strategies, the National Association of Service Managers (NASM), and the Society of Service Executives (SSE) to get a better cross section of companies taking the survey. The Support jobs surveyed include senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Data is broken out by skill level, company size, organization size, and product price. We also added Field Service Engineer and Depot Technician hardware jobs to reflect our evolving membership. 35 companies filled out our survey. The 13 page report includes many graphs and charts.
by AL Hahn

Related Reports:

  2013 Technical Support Salary Survey
  Tech Support Reporting Channels
 2010 Technical Support Salary Survey
 2011 Technical Support Salary Survey
 2012 Technical Support Salary Survey
 2014 Technical Support Salary Survey
 2015 Technical Support Salary Survey
 
View the Complete List of Reports

Copies of the survey are free to ASP members in the members-only area.

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