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2016 Technical Support Salary Survey

Publication date: 6/2016

Executive Summary

Each year ASP conducts a salary survey of support jobs. This year, we partnered with Service Strategies, the National Association of Service Managers (NASM), and the Society of Service Executives (SSE) to get a better cross section of companies taking the survey. The Support jobs surveyed include senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Data is broken out by skill level, company size, organization size, and product price. We also added Field Service Engineer and Depot Technician hardware jobs to reflect our evolving membership. 35 companies filled out our survey. The 13 page report includes many graphs and charts.
by AL Hahn
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Copies of the survey are free to ASP members in the members-only area.

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