Service and Support Operations
Compensation and HR
Customer Satisfaction/Experience
Knowledge Management
Professional Services
Templates and Checklists
Contract Design/Pricing/Sales
Tools and Technology
Web Support
Services Marketing

2015 The Internet of Things (IoT) for Technical Support

Publication date: 5/2015

Executive Summary

IoT is a network of uniquely identifiable endpoints (or "things") that communicate without human interaction using IP connectivity - be it locally or globally." - IDC definition Where We're At -- In a Storm of Potential & Hype The availability of high-speed, high-capacity bandwidth, cheaper and ever-smarter microprocessors, massive, low-cost data storage options, and widespread mobile tech have all combined to create a perfect storm of IoT opportunities, challenges (and hype) -- in both the consumer and industrial/enterprise sectors.

Should you be involved with IoT? We wish we had the definitive, one-size fits all answer, but that's just not possible. In reality, the answer has to be "it depends." If your customers aren't there yet, maybe you don't need to be either. However, we recommend you keep a very close eye on the changing IoT landscape so you're prepared if need be (before your competitors take the lead). And, even if your product or service doesn't play in the IoT sector, you're probably already surrounded by IoT implementations that affect your customer and may well affect their use of your product or service.
by Mary Schmidt
View the Complete List of Reports

Copies of the survey are free to ASP members in the members-only area.

Join the ASP | ASP membership info