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2013 Technical Support Salary Survey

Publication date: 3/2013

Executive Summary

For the past eighteen years, the Association of Support Professionals has conducted an annual survey of tech support salaries among technology companies that is widely noted for its accuracy and consistency. The 2013 survey, which reflects data from 111 support organizations with more than 9,300 support employees, reveals that pay levels in almost all job categories have risen during the last year.

The report shows pay levels for seven major job categories, including senior support executives, department managers, analyst/project managers, senior support technicians, field support technicians, support technicians, and customer service reps.

The report provides comparative compensation data based on the following variables:
  • Skill level
  • Company revenues
  • Support organization size
  • Product price

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Copies of the survey are free to ASP members in the members-only area.

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