Knowledgebase

Service and Support Operations
Compensation and HR
Customer Satisfaction/Experience
Knowledge Management
Management
Organizations
Outsourcing
Professional Services
Templates and Checklists
Training/Onboarding
Contract Design/Pricing/Sales
Tools and Technology
Web Support
Services Marketing


Prior Winners







2016

Large Company

Cisco
http://www.cisco.com/c/en/us/support/index.html

Dell Software
www.software.dell.com/support

ESRI
www.newsupport.esri.com

Red Hat
https://access.redhat.com/home

Symantec
support.norton.com

Medium Company

Blackbaud
http://www.blackbaud.com/support

Jive
community.jivesoftware.com/community/support/jive

LANDESK
https://community.landesk.com

Nutanix
my.nutanix.com or portal.nutanix.com


SMALL COMPANY

Tricentis
support.tricentis.com


2015

OPEN DIVISION

Cisco Systems
www.cisco.com/cisco/web/
support/index.html


Dell
www.dell.com/support

Intel Security
www.intel.com/p/en_US/support

Mozy
support.mozy.com/

Oracle
support.oracle.com

MOS
support.oracle.com

Oracle Cloud
cloud.oracle.com/support

Red Hat
access.redhat.com/home

SMALL COMPANY
DIVISION


Aconex
www.aconex.com/support/

Jive Software
www.jivesoftware.com/services-support/

LANDESK
www.landesk.com/support/



2014

OPEN DIVISION

Cisco
cisco.com/cisco/web/
support/index.html


EMC
support.emc.com

Google Adwords
www.support.google.com/
adwords


IBM
www.ibm.com/support

McAfee
support.mcafee.com

Microsoft Surface Support
www.mircosoft.com/surface/
support


PTC
www.support.ptc.com

Red Hat
www.access.redhat.com/home

SMALL COMPANY
DIVISION


SirsiDynix
support.sirsidynix.com

Tourplan
support.tourplan.com




2013 

OPEN DIVISION

Check Point Software
www.checkpoint.com

Cisco Systems
www.cisco.com/cisco/web/
support/index.html


EMC
support.emc.com

Intel
www.intel.com/p/
en_US/support


Nokia
www.nokia.com/us-en/
support/


PTC
www.ptc.com/support

Red Hat
access.redhat.com/home

SMALL COMPANY
DIVISION


Ancestry.comhelp.ancestry.com

TeamSupport
www.teamsupport.com/
web-service-help-desk-support/


Tricentis
support.tricentis.com



2012 

OPEN DIVISION

Cisco Systems
www.cisco.com/techsupport

Infor Global Solutions
www.infor.com/inforxtreme

Informatica
mysupport.informatica.com

Quest Software
www.quest.com

Red Hat
access.redhat.com

SAS Institute
support.sas.com

Yahoo
help.yahoo.com

SMALL COMPANY
DIVISION


Blackbaud
www.blackbaud.com

Tivo
support.tivo.com

Tricentis
support.tricentis.com

2011

OPEN DIVISION

Check Point Software
Technologies
support.checkpoint.com

Cisco Systems
www.cisco.com/techsupport

Hewlett Packard
www.hp.com

Juniper Networks
www.juniper.net/customers/
support


Nokia
support.ovi.com

Red Hat.
access.redhat.com

SMALL COMPANY
DIVISION


Ariba
connect.ariba.com/support

Genetec
gtap.genetec.com

TiVo
support.tivo.com

Websense
www.websense.com/content/
support.aspx



2010 

OPEN DIVISION

Check Point Software
Technologiessupport.checkpoint.com

Cisco
www.cisco.com/techsupport

IBM Corp
www.ibm.com/supportportal

Juniper Networks
www.juniper.net//support

Microsoft (Xbox)
support.xbox.com

Novell
www.novell.com/support

SMALL COMPANY
DIVISION


Blackbaud
www.blackbaud.com

Deltek
customercare.deltek.com

Jive
www.jivespace.com/jivespace/
community/support


Websense
support.websense.com



2009 

OPEN DIVISION

EMC Corp.
powerlink.emc.com

Hewlett Packard
(consumer)
www.hp.com/support

Juniper Networks
www.juniper.net//support

Mentor Graphics
supportnet.mentor.com

Novell
www.novell.com/support

Verizon
www.verizon.com/residentialhelp

SMALL COMPANY
DIVISION


Ariba
connect.ariba.com

Articulate
www.articulate.com/support

Blackbaud
www.blackbaud.com

TriZetto
cx.trizetto.com



2008 

OPEN DIVISION

Check Point Software Technologies
support.checkpoint.com

Cisco Systems
www.cisco.com/techsupport

Dell
www.dell.com/support

Intuit
turbotax.intuit.com/support

Juniper Networks
www.juniper.net/customer/
support


McAfee
service.mcafee.com

Mentor Graphics
supportnet.mentor.com

Novell
www.novell.com/support

SMALL COMPANY
DIVISION


Articulate
www.articulate.com/support

MadCap Software
www.madcapsoftware.com/
support




2007 

OPEN DIVISION

Adobe Systems
www.adobe.com/support

Cisco Systems
www.cisco.com

Dell Computer
support.dell.com

IBM
support.ibm.com/software/
support/premiumworkplace


Juniper Networks
www.juniper.net/customers/
support


McAfee
www.mcafeehelp.com

Mentor Graphics
beta.supportnet.mentor.com

Novell
www.novell.com/support

SMALL COMPANY
DIVISION


Articulate
support.articulate.com

Consona (M2M)
support.m2mexpert.com



2006 

OPEN DIVISION

Dell
www.support.dell.com

HP CPO
www.hp.com/cposupport

Juniper Networks
www.juniper.net/customers/
support


Lucent Technologies
www.lucent.com/support

McAfee
www.mcafeehelp.com

Microsoft
support.microsoft.com

Reuters
customers.reuters.com/support

RM
www.rm.com/support

SMALL COMPANY
DIVISION


Made2Manage
www.m2mexpert.com

think3
care.think3.com


2005 

OPEN DIVISION

BEA Systems
support.bea.com

Cisco Systems
www.cisco.com/techsupport

Cognos
support.cognos.com

Interwoven
support.interwoven.com

McKesson ECSG
support.horizonhomecare.com

Microsoft
support.microsoft.com

RM
www.rm.com/support

Xilinx
support.xilinx.com/support

SMALL COMPANY
DIVISION


Pervasive Technology
www.pervasive.com/support

think3
care.think3.com



2004 

OPEN DIVISION

Apple Computer
www.apple.com/support

Cognos
support.cognos.com

Hewlett Packard
www.hp.com/go/bizsupport

www.itrc.hp.com


Interwoven
support/interwoven.com

Iomega
iomega-na-en.custhelp.com

National Instruments
support.ni.com

RM (Research Machines)
www.rm.com/support

Xilinx
support.xilinx.com/support

SMALL COMPANY
DIVISION


DataDirect Technologies
www.datadirect.com/support

think3
care.think3.com


2003 

OPEN DIVISION

BEA Systems
support.bea.com

Crystal Decisions
support.crystaldecisions.com

Dell Computer
dellsupport.com

Hewlett Packard
www.itrc.hp.com

Macromedia
www.macromedia.com/suppport

Mentor Graphics
www.mentor.com/supportnet

Novell
support.novell.com

Xilinx
support.xilinx.com

SMALL COMPANY
DIVISION


eHelp Corp.
www.helpcommunity.ehelp.com/

Made2Manage Systems
www.m2mexpert.com


2002 

OPEN DIVISION

Cisco Systems
www.cisco.com/tac

Cognos
support.cognos.com

Crystal Decisions
support.crystaldecisions.com

Microsoft Great Plains
www.greatplains.com

National Instruments
www.ni.com

Network Associates
www.mcafeehelp.com

SMALL COMPANY
DIVISION


eHelp Corp.
www.helpcommunity.ehelp.com/
robohelp


Lexign
support.lexign.com

Made2Manage Systems
www.m2mexpert.com

Pervasive Software
www.pervasive.com 





2001

Cognos
support.cognos.com/support

Dell Computer
premiersupport.dell.com

Hewlett-Packard
itrc.hp.com

Macromedia
www.macromedia.com/support

National Instruments
www.ni.com

Symantec
www.symantec.com/techsupp

SMALL COMPANY
DIVISION


4D
4dpartnercentral.com

icomXpress
support.icomxpress.com

Misty City
support.mistycity.com

think3
customercare.think3.com



2000

OPEN DIVISION

Cognos
support.cognos.com

Dell Computer
support.dell.com

Hewlett-Packard
www.itresourcecenter.hp.com

Iomega
www.iomega.com/support

Sybase
my.sybase.com

Symantec
www.symantec.com/techsupp

SMALL COMPANY
DIVISION


CyberSource
www.cybersource.com/support

InstallShield Software
support.installshield.com

O'Reilly & Associates
software.oreilly.com

Wind2 Software
support.wind2.com




1999

CambridgeSoft
www.camsoft.com/support

Cisco Systems
www.cisco.com

Dell Computer
support.dell.com

Intel Corp.
support.intel.com

Intuit
www.proseries.com
www.intuit.com/support
www.quickbooks.com


Iomega
www.iomega.com/support

Macromedia
www.macromedia.com

Microsoft Corp.
www.microsoft.com/directaccess
www.microsoft.com/technet
www.msbpn.com/oem
support.microsoft.com/support
msdn.microsoft.com


Sybase
mysupport.sybase.com

Symantec
www.symantec.com/techsupp



1998

Bentley Systems
www.bentley.com/
support/index.htm


Cisco Systems
www.cisco.com/public/
Tech_support.shtml


DataWorks Corp.
www.dataworksmpls.com

Great Plains Software
www.gps.com/customersource

Intel Corp.
support.intel.com

Microsoft Corp.
support.microsoft.com/
support


Network Associates
mhd.nai.com

Novell
support.novell.com

Symantec
service.symantec.com/
techsupp


Trellix Corp.
support.trellix.com