Knowledgebase

Service and Support Operations
Compensation and HR
Customer Satisfaction/Experience
Knowledge Management
Management
Organizations
Reports
Experts
Library
Links
Outsourcing
Professional Services
Templates and Checklists
Training/Onboarding
Contract Design/Pricing/Sales
Tools and Technology
Web Support
Services Marketing


Organizations

This is a list of associations and Web sites that are useful sources of research and services for support organizations. We're always happy to list additional organizations; however, please note that this is not a list of consultants or vendors. If you find that any of these sites are currently inactive, let us know and we'll remove them. 


Reports
Currently we do not have any reports available about Organizations

Experts
Currently we do not have any available experts on Organizations

Library
Currently we do not have any articles available about Organizations.

Useful Links
Call Center Network Group
Programs and services for contact center managers.

CRMXchange
Portal site for CRM information.

Customer Care Institute
Online workshops; vendor/partner resource guide.

Consortium for Service Innovation
The Consortium is a non-profit alliance of organizations focused on innovation for the support industry. 

Customer Service Group
Resource for books, newsletters and surveys.

HDI
Membership organization for help desk managers; training, publications, conferences, jobs.

Help Desk Management Benchmarking Association
Cooperative benchmarking projects for major corporate help desks.

Incoming Calls Management Institute (ICMI)
Seminars, publications, consulting.

Information Technology Services Marketing Association
Online library for members, educational resources and events.

International Customer Service Association
Membership based organization for the customer service industry.

ITtoolbox CRM
Discussion groups, CRM product listings

Tech Support Alliance Network
Organization for multi-vendor support providers.