Knowledgebase

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Professional Services



Reports
2009 Maintenance & Services Ratios (2009)
Revenue and cost benchmarks based on 100 individual public companies, updated annually, plus expert advice on revenue recognition, services accounting, and other financial issues.
Setting Limits on Unlimited Support (2009)
A provocative ASP report explores the question whether the best way to deliver high-quality support is to answer every question that customers ask.
Tech Support Reporting Channels (2005)
Prevailing org chart models for support organizations.

Experts
Indicates complimentary Open House Hours

Al Hahn
President
Hahn Consulting
Website
Sid Salah
ServicesRevenue
Website
Victoria Spencer
Vp, Customer Success
Tek Experts
+31 6 5373 4634
Email
Website
Jeanne Urich
Management Consultant
SPI Research
Email
Website

Library
How to Capture More Training Dollars (Dorene Sykes)
Useful advice from a consultant on how to make training programs more profitable.

Useful Links
AntFarm
Services design workshops and consulting.

Click Software
Workforce management for field service agents.


PSVillage
Community site for IT professional services consultants.