Knowledgebase

Service and Support Operations
Compensation and HR
Customer Satisfaction/Experience
Knowledge Management
Management
Organizations
Outsourcing
Professional Services
Templates and Checklists
Training/Onboarding
Contract Design/Pricing/Sales
Tools and Technology
Web Support
Services Marketing



When you have a tough question,
it's good to have friends who can help.

Chances are, you run across tough business questions almost every day. Policy decisions you've never encountered before, data you need for forecasts, essential benchmarking numbers, new technology opportunities, organizational turnarounds, unexpected customer demands... The whole services and support world is going through a time of rapid change, and no one knows all the answers any more.


Where do you turn for help?


If you're an ASP member, the answer is easy. We're a small, friendly organization with very deep resources for service and support professionals. A few clicks will give you access to a whole library of research reports, which will tell you how hundreds of peer-level companies have solved the problems you've encountered. We have archives of articles, links to independent experts, and contact lists to help you find other professionals for a quick cup of coffee or an extended e-mail dialog.

In short, the ASP is a community of professionals. And you're invited to join.

We're sincere about acting like a community. You'll find there's no corporate bureaucracy to navigate, no "account manager" who'll try to turn your simple question into a massive consulting project. Your $150 membership fee gets you pretty much the whole deal—research, member services, discounts, a monthly newsletter, and an instant network of more than 1,200 members in hundreds of support and services organizations.

And if there's something you want that we haven't gotten around to providing, just let us know. We listen—and usually act quickly. For more than twenty years, the ASP's services have continued to evolve in response to suggestions from our members. Tell us what you need to do your job better, and we'll try to help. That's our mission.


Al Hahn
executive director

Membership Benefits

  • ASP Research Reports: As soon as you join, you'll get password access to a libray of reports on support compensation, cost ratios, fee-based services, Web support economics, and more. Plus, you'll get new research reports every few months—useful, relevant, accurate data to help you fine-tune your support operations.


  • The ASP Web Site: You'll have password access to additional member-only research, conference and publication discounts, and a comprehensive Membership Directory. You can also place free ads on our job board at LinkedIn and get free advice from independent consultants.



  • The ASP News: Our monthly e-mail newsletter will keep you up to date on the Association's current activities, research projects, and discounts.

  •  Discounts on ASP events and also on outside events. Corporate members get even bigger discounts.