Knowledgebase

Service and Support Operations
Compensation and HR
Customer Satisfaction/Experience
Knowledge Management
Management
Organizations
Outsourcing
Professional Services
Templates and Checklists
Training/Onboarding
Contract Design/Pricing/Sales
Tools and Technology
Web Support
Services Marketing


Cancellation Policy


ASP does not honor cancellation for Memberships or Reports, because you can download all the reports once you have joined and we don’t know if you have done so or not.. We strongly urge you to check out the non-member areas of our site before joining, so that you can make an informed decision. All of the Reports that are available to non-members have summaries so that you can determine if the content is likely to be what you are looking for. Please read the summary before ordering. ASP does honor cancellation of registration for ASP workshops if the cancellation is done 30 days or more in advance. see the event order page more more information.