Service and Support Operations
Compensation and HR
Customer Satisfaction/Experience
Knowledge Management
Professional Services
Templates and Checklists
Contract Design/Pricing/Sales
Tools and Technology
Web Support
Services Marketing

This Year's Ten Best Web Support Sites

Pay Entry Fee

Large Company (Over 1 Billion) - $895:
Medium Company ($100 million - $999million) - $695:
Small Company (under $100 million) - $495:

Call for Entries: The Ten Best  Web Support Sites of 2017

Dear colleague, 

As you may know, the Association of Support Professionals (ASP) hosts an annual awards competition to honor the year’s Ten Best Web Support Sites. 

Judged by support professionals, these ten winning sites are widely regarded as leaders in online support innovation and implementation. 

This year I’d like to invite you to submit your own support site for this prestigious award.
Of course, I can’t promise that your site will be a winner. But even if you’re a runner-up, you’ll still receive several valuable benefits: 

  • Site analysis: After the winners are announced, we’ll send you your scorecard results in each of 25 different categories, which can show you how key aspects of your site compare to benchmark averages of other support sites.  The scorecard will also include comments by the judges and suggestions for site improvements.
  • Special report:  We’ll also send you a copy of The Ten Best Web Support Sites of 2017, a book that profiles the winners and explores emerging trends in online support.

The entry form explains the nomination process in more detail.  You can also find information about the awards and previous winners on the ASP Website.  And I’m always happy to answer questions-just send me an e-mail at and I’ll try to help. 

I look forward to seeing your entry! 

Al Hahn Executive Director

What's Included

To help customer support managers develop better self-service Web support sites, the Association of Support Professionals honors The Ten Best Web Support Sites each year. A panel of judges will identify ten sites that demonstrate overall excellence in Web support delivery. 10 winners will be chosen from large, medium, and small companies, depending on how many from each category are entered.
Eligibility Entry Procedures

Entries may be submitted by individuals, companies, or outside firms that participated in the site development process. Each entry must be accompanied by a completed application form, along with an essay that describes the major challenge the site developers faced and three key site features. (The essay should be submitted in electronic form.) We will accept video links to familiarize the judges with your site. An onboarding video might work well for that or an overview video. Do not attach video files as they are too large. Only links will be accepted and will probably help your scores.

Deadline for all entries is Friday, March 17, 2017.


The judges will use a scoring system that addresses five general areas:

• Overall usability, design, and navigation.

• Knowledgebase and search implementation.

• Interactive features (forums, e-mail, chat, etc.)

• Community engagement.

• The major site development challenge


The ten winning sites will be profiled in an annual ASP report that will include screen shots, essays, and related material. All entrants will receive a complimentary pdf of this report after publication.

Administration Entries should be submitted to The Association of Support Professionals in electronic form (see application for details). Entry fee is $895 for large company entries, $695 for medium company entries, and $495 for small company entries.