New remote Workshop: Building Great Support Sites; Lessons Learned From ASPs Top Ten Web Support Sites Competition
ASP has conducted this competition for a long time and catalogued all the lessons learned. ASP and FT works are presenting this workshop, featuring Francoise Tourniaire, author of the Art of Support and noted support consultant. Francoise will partner with our own Al Hahn for six sessions starting July 12th at 8:00am Pacific time. Each session will last for approximately two hours. It will be like a series of related two-hour webinars, but with more personalized instruction and interaction. We will be able to accept a few actual websites for review by the instructors and the class, but get them to us early as we cant take very many. This is an opportunity to learn the Best Practices of web self-support from two industry experts at far less than you would pay for a top notch consultant.
After attending this workshop, you will be able to:
Conduct an audit of your website to determine areas needing improvement
Separate navigation and UI improvements from back-end improvements
Implement a strategy for building a new website or rebuilding an existing one
for more information. This workshop is priced at $1,500 per person, with ASP individual members receiving a discount of $150, corporate members receive a $250 discount. There are also group rates so you can bring the whole team. To Register for the group rate please email or call us.