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ASP Sponsors Call Center Week Conference and Expo in New Orleans January 17-20
We know that most of you are not in Call Centers, but some of you definitely are. So ASP is sponsoring the Call Center Week Conference and Expo in New Orleans January 17-20. This is a big event with major speakers, an expo of solution providers, a chance to mingle with your peers, and New Orleans! 17% of attendees are C-level, 45% VPs/Heads/Directors, 29% Managers/Sr. Managers. Virtually every industry you can imagine will be there. There are meet ups by Contact Center size, lunch and learns by experience level, an Executive Club for VPs and above, and a future leaders lab for those looking to move up. ASP members get a 10% discount. Login to get your discount code. Go here for more information.

Tricentis Report Online Now
We have finalized a mini-report on Tricentis significant achievement in making it into ASP's Top Ten Best Support Websites three years out of their six year history of offering support. They are also a small company with only around 240 employees and 40 support staff and they scored better than half of the $billion companies. Isnt that amazing? We interviewed them to find out how they regularly over-achieve. Read about it in this mini-report. Login as a member and it will be right there under reports.

Score Virtual Conference 2016
We have secured a special discount for ASP members who attend the Score Virtual Conference 2016. This is a series of recorded sessions from their conference earlier this year, plus some additional live sessions. This year featured many speakers addressing the Customer Experience, Customer Success and related topics. The session will be December 5th through 11th. Presentations from Progress Software, CA Technologies, NETSCOUT, and Nutanix are among those featured. The early registration price of $149 will be held for all ASP members registering, regardless of when you register. You wont have to pay $249. Login to get the discount code. Go here for more information on the SCORE Virtual Conference 2016:

Free ASP Webinar For December
ASP provides free webinars most months. They are also recorded, so if you sign up and miss it, you can still get the recorded session. This month I will be interviewing Alex Alexander, author of Brilliant Customer Success and consultant. He is witty, charming, and funny. The webinar will take place Dec.20th from 9am-10am Pacific time. Go here to register for the free webinar: 

2016 Top Ten Best Web Support Sites Report Now Available
Each year ASP has a competition for the Top Ten Best Web Support Sites. This was our 18th year for the competition. Each entry is evaluated by five independent judges in 25 different areas. Information on all aspects of the competition is available by clicking the Awards tab above. We also publish a report with essays on their websites from the Top Ten Winners, a trend analysis, average scores, judges names, and more. The report this year is 122 pages and includes screenshots from the winners. There are three categories for companies; small, medium, and large. Each entry competes against other peer sized companies. The full report and past reports are available to all current ASP members. Just login and it should be right there. Non-members can purchase any report for $300, but since individual membership is only $150, why not become a member and get access to our Top Ten reports and all of our other reports as well?

New Book by Jeff Tarter The First Hundred Days - Free!
As you may have heard, ASP founder Jeff Tarter has recently finished writing a career guide for rookie employees called The First Hundred Days: How to Hit the Ground Running With a Brand-New Job. Jeff's book is not specifically targeted at the support world, but he's spent a lot of years working with support organizations that recruit lots of new graduates-and his insights are terrific.

The First Hundred Days is available in paperback ($8.50) and Kindle ($2.99) versions on Amazon. But... we've persuaded Jeff to give ASP members and ASP LinkedIn readers a great "friends and family" discount: a completely free evaluation copy (pdf format). To take advantage of their offer, you'll need to go to Jeff's website (; use Code CC4 to access the download link. Jeff is also looking for support managers who'd like to try out the book as part of their own new-employee onboarding, so feel free to make extra copies for this purpose.

2016 Research Reports
Tricentis Report (2016) Details
Ten Best Web Support Sites of 2016 (2016) Details
2016 Technical Support Salary Survey (2016) Details
2015 Research Reports
Customer Onboarding Gains Traction (report) (2015) Details
Ten Best Web Support Sites of 2015 (2015) Details
2015 The Internet of Things (IoT) for Technical Support (2015) Details
2015 Technical Support Salary Survey (2015) Details