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Join the ASP!
When you have a tough question, it's good to have friends who can
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-Amounts in between for
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ASPonline.com
> Features |
"Trends in Fee-Based Support"
A new ASP research report on "Trends in Fee-Based Support"
identifies six primary business models that technology companies
have adopted to deliver support and premium services. The report
draws on data from 141 survey respondents and looks at how each
group plans to enhance revenues and customer satisfaction. Details.
"Best Web Support Sites of 2008"
The 2008 edition of "The Year's Ten Best Web Support Sites"
provides a
fascinating behind-the-scenes look at the challenges of delivering
world-class online support—and the solutions that top site
developers have found. For details and a link to the order form,
visit the ASP Awards page.
Forum: Title Escalation for Trainers?
"The people we call 'trainers' also provide individualized
advice and insights to our clients, but we often hear that
the advice isn't taken seriously because it comes from
someone with a fairly low-level job title. Is there a better
term that would inspire more respect?"
Services
Marketing Workshop on August 22
ASP executive director Jeff Tarter will run a new session of his
popular workshop on "Services Marketing for Technology Companies"
on August 22, in Waltham, Mass. This will be the *only* session of
the workshop this fall, and seating is strictly limited to 16
participants. Details and order
form.
| Trends in Fee-Based Support |
Details |
| 2008 Technical Support Salary Survey |
Details |
| Management Performance Benchmarks |
Details |
| Maintenance & Services Ratios/2007 |
Details |
| A Guide to Packaged Services |
Details |
| 2007 Technical Support Salary Survey |
Free |
| Customer Satisfaction Benchmarking |
Details |
| Web Support Assessment Techniques |
Details |
| Tech Support Turnover Ratios |
Details |
| Maintenance & Services Ratios/2006 |
Details |
| How to Grow Professional Services |
Details |
| 2006 Technical Support Salary Survey |
Free |
| Product Support Blogs |
Details |
| Managing Emerging Technologies |
Details |
| Maintenance Renewal Rates |
Details |
| Maintenance & Services Ratios/2005 |
Details |
| Tech Support Reporting Channels |
Details |
| 2005 Technical Support Salary Survey |
Free |
| Managing Support Forums |
Details |
| Maintenance & Services Ratios/2004 |
Details |
| Training Salary Survey |
Details |
| How to Manage Junk E-Mail |
Free |
| 2004 Technical Support Salary Survey |
Free |
| Technical Support Cost Ratios |
Details |
| CAN-SPAM Guidelines for Tech Support E-Mail |
Free |
| Technical Support Training Metrics |
Details |
| Support Pricing & Negotiating Strategies |
Details |
| 2003 Technical Support Salary Survey |
Free |
| Doing More With Less |
Details |
| Tech Support Outsourcing |
Details |
| Trends in Fee-Based Support |
Details |
| The Economics of Online Support |
Details |
| Service Marketing |
Free |
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2000-2001 Research Reports |
| Customer Satisfaction Survey Metrics |
Details |
| Tech Support Newsletters |
Details |
| After-Hours Support Compensation |
Details |
| Certification and Support Salaries |
Free |
| 2000 Technical Support Cost Ratios |
Free |
| Tech Support Hours |
Free |
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